Frequently Asked Questions About Pet Transport
Find answers to common questions about pet transport, prices, payment options, the transport process, and journeys throughout Germany and Europe.
General Questions About Pet Transport
Answers to common questions about our pet transport services, the animals we transport and the areas we cover.
Which animals do you transport?
We provide transport for dogs, cats and a wide range of small animals. Any special requirements can be discussed with us individually before the journey.
Where do you provide pet transport?
We provide pet transport over medium and long distances within Germany as well as cross-border journeys to numerous destinations throughout Europe.
How is the pet transport carried out?
Our pet transports are individually planned direct journeys without shared transport or unnecessary transfers on the way to the destination.
What information do you need for a transport request?
For a transport request, we need the pickup location, destination, requested date, type of animal and important information about the animal's size, age and any special requirements.
Is short-notice pet transport possible?
Depending on availability and route planning, short-notice pet transport may also be possible. We recommend booking as early as possible.
Can I have several animals transported?
Yes, it is generally possible to transport several animals. When making your request, please provide the type and number of animals as well as any important information about them.
Prices & Payment
Answers to common questions about pet transport costs, payment options and billing.
Transparent & Simple Pricing
The cost of pet transport is based on the distance travelled, the type of pet and the individual requirements of the journey.
Our prices are calculated transparently. Before booking, you can view our current rates per kilometre and available payment options.
View Prices & CostsHow are the costs calculated?
The cost is based on the distance travelled, the type of pet and the individual requirements of the transport.
Which payment methods are available?
Payment can be made in cash, by card, in advance or by split payment. Existing customers may also pay by invoice by prior agreement.
Are there additional costs for international journeys?
For international pet transport and journeys to or from another country, an additional international surcharge of €100 per booking applies.
Will I receive an invoice?
Yes, you will receive a proper invoice for the completed pet transport.
When does the transport need to be paid for?
Depending on the agreed payment method, payment can be made at collection, upon arrival, in advance or through split payment.
Booking & Transport Process
From your initial request to handover at the destination, here is how your pet transport is planned and completed.
Request Transport
Provide the pickup location, destination, requested date, type of pet and any important information.
We Review Your Request
We review your route, requested date and the individual requirements of the transport.
Book Your Transport
Once all details are agreed, you receive your booking confirmation with the important transport information.
Pickup & Journey
Your pet is collected at the agreed time and transported reliably to the agreed destination.
Personal Handover
At the destination, your pet is personally handed over to the previously agreed recipient.
Documents & Requirements for Pet Transport
Requirements depend on the type of pet, the route and the destination country. Additional rules may apply to international transport.
Transport Within Germany
Requirements depend on the type of pet, its age and the individual circumstances of the transport.
EU Pet Passport
For cross-border transport of dogs and cats, a valid EU Pet Passport may be required.
Microchip Identification
For certain cross-border transports, the pet may need to be clearly identified by a microchip.
Valid Rabies Vaccination
For transport across national borders, a valid and properly documented rabies vaccination may be required.
Puppies & Young Animals
Special entry, vaccination and transport requirements may apply to puppies and other young animals.
Destination Country Regulations
For international pet transport, the applicable entry and documentation requirements of the destination country must also be observed.
Still Have Questions About Your Pet Transport?
Couldn't find the answer you were looking for? Calculate your transport price or contact us directly via WhatsApp or email.