Yes. By submitting the booking form, you are placing a binding booking for the selected pet transport under the displayed terms and conditions.

Once we receive your booking, you will receive a confirmation. We will then review the transport details provided and prepare your journey accordingly.

Payment instructions will be provided together with your booking confirmation. The invoice amount must be paid according to the specified payment terms.

Yes. You will receive a proper invoice for your booked pet transport.

Changes may be possible depending on availability. Please contact us as early as possible if your collection address, destination, transport date or pet details change.

Yes. Bookings can generally be cancelled. The cancellation terms agreed at the time of booking will apply. Please inform us as early as possible if you need to cancel.

Yes. If you do not have a suitable transport crate, simply indicate this during the booking process. We can then arrange an appropriate transport solution for your pet.

Yes. Simply specify the number of pets and provide all relevant information during booking so we can prepare the transport accordingly.

No. Our transports are carried out as dedicated direct journeys. Your pet is transported directly from the agreed collection location to the destination without sharing the vehicle with animals from other customers.

We require the collection and delivery addresses, your preferred transport date, and details about the pet species, number and size. You can also include any special requirements directly in your booking.